Privacy Policy
Last Update: April 29, 2025
Purpose
You are encouraged to review this Policy in full prior to using the Website. This Privacy Policy (“Policy”) sets forth the practices of Junction Climbing Centre (“Junction”, “We”, “Us”, or “Our”), how we collect, use, and share Personal Information, as well as the rights and protections afforded to Users (“You”, “Your”) under applicable privacy laws.
By accessing or using Junction’s Website (including, without limitation, junctionclimbing.com) or any affiliated third-party platforms used by Junction for service delivery (including, but not limited to, Rock Gym Pro), You acknowledge and consent to the terms of this Policy.
Junction has links throughout the Website that help with purchasing memberships, buying gift cards, registering for classes, and much more. Leaving this Website by clicking on an external link releases Junction of any responsibility for the content or privacy practices of the Websites.
This Policy is designed to comply with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, international data protection laws such as the General Data Protection Regulation (GDPR) or California Consumer Privacy Act (CCPA).
Interpretation and Definitions
The following definitions are written below to clarify key terms used throughout this Policy.
Affiliate: A business entity related to Junction Climbing Centre, such as J2 Bouldering or partner gyms like the Guelph Grotto or Core Climbing Gym, with whom limited Personal Information may be shared.
Analytics: Data gathered from user interactions with the Website (such as clicks or pages visited) used to understand behaviour and improve functionality. The most common information includes clicks, location, browser, electronic type.
Cookie: A small text file stored on Your device by a Website to collect standard internet log information and visitor behaviour, often used to improve Website experience or for Analytics.
Data Breach: An incident where personal data is accessed or disclosed without authorization.
EFT (Electronic Funds Transfer): A membership arrangement where funds are charged on a recurring basis through the use of a digital system to withdraw from a member’s credit card or bank account.
Electronic Communications: Emails and other digital forms of communication sent by Junction for operational or promotional purposes.
IP Address: A unique identifier assigned to Your device when You access the internet, used to track general location and browsing activity for Analytics and security purposes.
Junction Climbing Centre (“Junction”, “We”, “Us”, or “Our”): Refers to the climbing facility located at 1030 Elias Street in London, Ontario, responsible for the collection and use of Your Personal Information as outlined in this Policy.
J2 Bouldering: A sibling facility operated under the same parent company as Junction Climbing Centre, which may access and use Your Personal Information as outlined in this Policy.
Opt-in/Opt-out: "Opt-in" refers to choosing to receive marketing or promotional communications; "Opt-out" is the ability to unsubscribe or decline these communications. Opt-in should always be explicit, with no pre-toggled boxes within forms.
Personal Information: Any information about an identifiable individual, such as name, contact details, date of birth, emergency contacts, and payment information.
Rock Gym Pro: Junction’s member management and point-of-sale software, used to store and process Personal Information related to memberships, bookings, and Waivers.
Smartwaiver: An online Waiver service used by Junction to collect legally binding digital signatures and Personal Information for liability Waivers.
Squarespace: The web hosting and content management platform used by Junction to operate its Website and collect certain analytics and webform data.
Stripe: A secure third-party payment processor used by Junction to handle online payments, including for memberships and class registrations.
Users (“You”, “Your”): Any individual who visits Junction’s Website, interacts with its digital platforms, or provides Personal Information in connection with Junction’s services.
Waiver: A legal document that releases Junction from liability, typically required for participation in climbing activities, and includes the collection of Personal Information.
Website: Refers to Junction’s official Website (www.junctionclimbing.com), including any affiliated domains or pages used in connection with Junction’s services.
Scope and Application
This Policy applies to all individuals who access or use our Website, interact with us through digital platforms, or otherwise provide Personal Information to Junction in the context of our business operations. This includes:
Members
Prospective members
Program participants
Event registrants
Website users.
Junction processes Your Personal Information based on Your consent, the necessity to perform a contract with You (e.g., for memberships or class registrations), legal obligations, or our legitimate business interests, provided those interests are not overridden by Your rights and freedoms. You may withdraw Your consent at any time by contacting us (see Contact Information section).
Collection of Personal Information
Personal Information includes any factual or subjective information, recorded or not, about an identifiable individual. Some common general examples include (but are not limited to) age, name, income, credit information, and comments/reviews. To use our services (this website included), You will be required to provide information to Junction. Junction collects and shares Personal Information through four (4) different methods: our Website (Squarespace), our member management and point of sale system (Rock Gym Pro), our online Waiver host (Smartwaiver), and our online payment processor (Stripe).
We encourage you to review their privacy practices, as we are not responsible for third-party policies or security measures.
Junction
While using our services, You may be prompted to provide information to Junction that is considered Personal Information. We collect Personal Information through Waivers, EFT forms, and potentially other methods. Personal Information We collect includes, but is not limited to:
Full name (first and last, middle initial)
Email address
Phone number(s)
Postal address, country, province/state, city, postal/zip code
Date of birth
How You heard about us
Emergency contact information
Credit card information
Third-Party Platforms and Data Processors
When You click on a link on our Website, You may be sent to an external link hosted by Rock Gym Pro or Smart Waiver. When leaving the Website, Rock Gym Pro or Smart Waiver’s privacy policy will dictate how Your information is handled.
Junction uses Rock Gym Pro and Smart Waiver to collect information regarding Your bookings, memberships, or release of liability. Personal Information held on Rock Gym Pro or Smart Waiver includes the information above, as well as:
Our Website is hosted by Squarespace. To help Junction improve its Website, gain Analytics, and provide an optimal experience, our Website collects personal data to power our Analytics, including:
First name, last name
Information about Your browser, network, and device
Web pages You visited prior to coming to this Website
Your IP Address
This information may also include details about Your use of this Website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace to learn about site traffic and activity.
When You submit information to this Website via webform, We collect the data requested in the webform in order to track and respond to Your submissions. We are not responsible for Your mismanagement of our webform submissions.
Use of Your Personal Data
Junction may use Your Personal Information for the following purposes:
Manage day entries, memberships, and waivers
Respond to inquiries and send relevant updates
Register you for classes or events
Contact emergency contacts when necessary
Data Retention
Junction retains Personal Information only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Once information is no longer required, it will be securely deleted or anonymized.
Electronic Communications
Junction participates in email communications for various purposes. Users who Opt in to receiving marketing communications have the right to Opt out (unsubscribe) at any time. Junction is required to unsubscribe this user from the list within a maximum of 10 days. Opting in to email communications may be done through our Website, our online Waiver, paper Waiver, or in person.
Junction will continue to send non-promotional email communications. This information may include member and membership information, payment information, and other information to help manage business relations between Junction and its customers. Some examples include membership confirmation, membership expiration, price changes related to memberships, and/or policy changes.
Sharing and Disclosure
Junction does not and will never unlawfully sell or trade Your Personal Information. The following summarize the reasons Your information may be shared with third parties:
Enable Junction to operate its business (see Section IV)
Help the business operations of the affiliates of Junction
Business owners and shareholders
Junction and Affiliate employees
J2 Bouldering
Our sibling gym, J2 Bouldering, is set up under the same parent company. Personal Information shared with Junction and stored in Rock Gym Pro may also be accessible by J2 Bouldering.
Other Affiliates
Junction will occasionally share member status with gyms affiliated with Junction. For members of Junction who take advantage of their free guest pass at the Grotto Climbing Club Inc. (the Guelph Grotto) or Core Climbing Gym (the Core) consent to their membership status being verbally shared with the staff member. By visiting the Junction as a member of the Grotto Climbing Club Inc. (the Guelph Grotto) or Core Climbing Gym (the Core), You consent to the Junction disclosing Your first and last name in order to gain access to Your membership status and gym permissions (for example, belay status) at our Affiliate gyms.
Miscellaneous Transfer of Data
Junction will disclose data in some other instances that may not be listed above, which may include (but are not limited to):
Protect the rights or property of Junction and against personal liability
Process insurance claims
Comply with legal obligations, such as responding to subpoenas, court orders, or other lawful requests for information
International Data Transfer
Certain third-party service providers used by Junction may store or process Your Personal Information outside of Canada. By providing Your Personal Information, You acknowledge and consent to its transfer to jurisdictions that may have different privacy protection standards than those in Canada.
Consent and Your Rights
When You provide Junction with Your Personal Information for business purposes, You consent to its collection and use as described above. You have the right to:
Access your information
Request corrections
Request deletion, in rare cases
Security of Your Personal Data
Junction prioritizes the safety of Your personal data. Junction is not responsible for guaranteeing 100% security of the transmission of information between electronic devices, and We are unable to guarantee its absolute safety. In the event of a Data Breach where Your information may have been disclosed without consent, We will contact the users via email.
Cookies
Squarespace requires that Cookies are always used, which allows Squarespace to securely serve this Website to You. These analytics and performance Cookies are used on this Website, only when You acknowledge our Cookie banner. This Website uses analytics and performance Cookies to view site traffic, activity, and other data. Rock Gym Pro and Smart Waiver also use Cookies. Please refer to their respective privacy policies for more details on their Cookie usage.
Privacy for Those Under 13
We do not knowingly collect Personal Information from individuals under the age of 13 without verifiable parental consent. If Your child has used this Website and provided Personal Information without Your consent, please contact Junction immediately for us to help take next steps.
If You provide information for Your legal dependent, You accept the terms of this privacy policy on their behalf.
Changes to This Policy
Junction reserves the right to amend this Privacy Policy at any time. Changes will be posted on our Website with an updated effective date. Continued use of the Website following such changes constitutes Your acceptance of the revised Policy.
Contact Information
Junction Climbing Centre has designated a Privacy Officer who is accountable for Junction’s compliance with this Policy. For inquiries, please use the contact information below:
The Junction Climbing Centre
John Kudelka
1030 Elias Street, Unit 2
London, ON, N5W 3P6
owners@junctionclimbing.com