Program Policies - Please Read Before You Book:

• Deposit and Cancellation: At the time of registration, you will be required to pay the entire cost. 50% of this cost will be considered a deposit in case of cancellation. Cancellations of any booking must be submitted in writing to alana@junctionclimbing.com two weeks before the first class to receive a full refund. Cancellations inside of two weeks will receive a Junction gift card for the amount paid, less 50% of the total cost which is considered the deposit. If minimum participant numbers have not been reached two weeks prior to the start of the program, you will be notified (via the email provided at the time of booking) that the program will be canceled, and the amount paid will be refunded in full via the method of payment used on registration. In the event of a mandated closure of the business due to a public health order (or similar circumstance), refunds will be issued for the prorated amount for the days missed, less 50% of the total cost which is considered the deposit. Exceptions to the above are wholly and entirely at the Junction's discretion. Junction's desk staff do not have the ability or authority to process refunds for lessons, programs, or camps. All inquiries for these should go to alana@junctionclimbing.com.

• Class Dates: Registration for programs is limited to the specific day chosen. It is your responsibility to attend your selected program and alternate make-up days will not be provided.

• Development Program Skill Levels: The Development Program is designed to have skill-based levels per age category and placement will be determined by our instructors. Any child new to our youth programming must start at level 1. Our instructors reserve the right to move your child into a higher or lower level based on their climbing development and/or if they believe your child would perform better in a different level. Since this may involve switching class days, you will be contacted before any changes are made.

• Inclement Weather: If an evening of classes needs to be cancelled due to inclement weather (such as blowing snow, ice, road conditions, storms, or power outages), we will contact you via the email address provided by 4:00pm on the day. We will be taking cues from Environment Canada, the Thames Valley District School Board, Western University, and Fanshawe College about the cancellation of evening classes. Please note that weather and road conditions locally may be different from your area. There will be no makeup classes or refunds in the event of inclement weather.